Thursday, April 05, 2012

Customer Service? Hello, Peggy?


Customer service?  Has anyone gotten any decent customer service lately or do we all have to try to talk with "Peggy?"  I know I do.

If you are a gadget freak or even a cell phone owner, and I am, you will need customer service, a misnomer if I ever heard one.  There is no service in customer service.

In my cellphone lifetime I have had most every brand of cellphone there is.  As far back as when they came in two pieces and you had to carry a huge battery on your back and almost needed a shopping cart for the phone part. You would think that customer service back then would have been a piece of cake, but no, it wasn't. Peggy's first incarnation was then and she survives today and her numbers are legion. 

I  recently had occasion to try to straighten out a bill with Sprint.  That it was their error was obvious. It took a year and some of my spiciest vocabulary to finally get it fixed.  Month after month I had to take at least one hour out of the day to try to find a person at Sprint who then promised me the problem was over, only too have it resurface the following month.

I thought AT&T would be better. Hah! Not a chance. They have a difficult time even staying connected to the customer assuming you even get through to a person at all after punching your way through the phone tree for at least 15 minutes, talking to a human is a crapshoot. And finding one who understands what you calling about even more so.

My partner owns a PC.  Customer service is non existent. And because she is old and has gray hair, Best Buy says  things like, "It will cost you $299.00 for us to see what is wrong with your computer."  When her computer goes awry and it often does because it is not a Mac, it's easier just to give it to a grandchild and get a new one. Phone customer service is non existent.  In person techs are hustlers.

Need to talk to the cable company, electric company or water company?  Be ready to hear heavily accented English spoken by someone named Jack or Alice. Who do they think they are kidding?

Ah, Apple. I have owned Mac computers since 1984 and love them. If I have a question or problem, I get a pleasant youngster who takes all the time I need and doesn't not leave me until the problem is totally solved. One problem:  The first tech you speak with tells you what you already know and have done to solve your problem.  Ask for a senior tech immediately or you will be telling your story several times.  I love Apple.  They know customer service. They could teach the world customer service.  

Is profit so important that customers with questions can routinely be ignored?  Or are we just used to settling for bad treatment? 

Don't forget to buy my book here

It is consistently in the top ten best sellers in Landscaping.  Yippee.
And for pond info visit us at pondlady.com  You will find knowledgeable folks there who are glad to answer your questions and not one of them is named Peggy.

Wednesday, April 04, 2012

Evolution and Other Divisive Observations

Evolution:  Hundreds of thousands of misguided folks do not believe that evolution is how we got here.  And I know this will not convince them because they choose not to believe facts.  Here's the only fact you really need to prove evolution:

Post WWII, antibiotics worked on bacterial diseases.  Now so many diseases are antibiotic resistant.  What happened?  The bacteria evolved! Duh!


On a different, but kinda related note, in a Catholic church in New Orleans, if you turn the chandelier light on,  you can see a shadow of what the believers are calling Jesus.  (I know that sentence is convoluted and probably not grammatically correct, so don't start with me.)  A friend thinks it looks like Che Guevara.  Or more likely just a shadow.  So turn the light off and stop with the kneeling in front of that column, OK?
And who knows what Jesus looks like?  Were you there back then?
Guess that church will have to leave the lights on and put a bigger collection box next to the apparition.  After all, the church needs more money to defend all those pedophile priests.  It could find an origami expert and have lots of shadows that would correspond to whomever they wish. Wonder who would bring in more money? The Pope or Brad Pitt?

     Photo from New Orleans Times Picayune, 2 April 2012

Whatcha think?


Tuesday, April 03, 2012

Selling a house

One of the most important things to do when selling your house is to have it spotless at all times in case a potential buyer wants to see it.  Do you have any idea what that means?  It means never leaving a glass on the counter or in the sink.  The stove has to shine. No fingerprints on the fridge.  I wonder if the washer can have clothes in it.  For sure the laundry basket can't have dirty clothes in it. The folks who live here would never ever get clothes dirty.  Nor would any potential buyer.   And they certainly would never leave a bed unmade, so we can't either.
Every light in the house is on. Every door is open. All the things that make the house comfortable instead of stark must be put away. Somewhere.

Bread is baking in the oven or cinnamon is simmering on the stove. House has to smell nice too.  Can't let the potential buy know that a dog lives here, leaves her hair everywhere, romps in every puddle and tracks that in the house.  Several times every day.

When we leave the house, we vacuum while walking backward to the car and take the vacuum with us.

In this real estate market, there is nothing the seller won't do to tell that buyer, "Buy me, buy me."


But after you have nosed your way through this house, visit us at
pondlady.com for any pond questions you have.

And don't forget, buy my book (number one in the landscape category on Amazon yesterday.)

A Practical Guide to Building and Maintaining your Pond.

Monday, April 02, 2012

Moving!

We have planned for several years to retire somewhere else except  where we are (New Orleans, LA and surrounds.) After we lost our house to Katrina, we redoubled our efforts to find somewhere else in the US to sleep at night without having to worry about storms 6 months of every year.
After a trip to Arkansas a couple of years ago, we found our dream retirement house in Mountain View AR. It looks a bit like a log cabin and sits on 6.5 wooded acres. We share the property with all sort of wildlife and love it.
So after deciding on the place we want to be, the next step is getting there.  We have no problem driving there, but we live in a huge 4 bedroom house and everything in this house has to go somewhere.  I am an advocate of Goodwill as a home for the extras and that's fine, but there is still an accumulation of 6 years to get rid of. Remember August 29th 2005 everything was blown away so we started over. So now that stuff has to be moved.
Hiring a moving company sounds great, but have you priced them lately?  Yikes.  There has to be a better way.  And we may have found it.  A friend in Mountain View has a trailer that we can probably rent. She can drive it here, we can hire strong young men to load it and between the two of us and our friend, we can caravan back to Arkansas.  We have set the time we both want to relocate as the end of this year.  Wonder if we will get it done.  I think so.  Follow along to fine out how this plays out.

Neighbors visiting

The road to the house

The house 


Thanks for visiting today. 

Don't forget my book is on sale at Amazon.


For pond information, join us at pondlady.com



Sunday, April 01, 2012

Things I do when I am not here

Of course, I publicize my new book. On Twitter, mostly, but really anyplace somebody will give me some free electrons.
I play on Facebook -- also a free place to get book publicity.
Pinterest is another place to get recognized.

Do you see a pattern here?

I do have a social life. At least I think I remember one. As a vegan in New Orleans, the food capital of the world, I don't eat out much because restaurants don't cook much vegan food, but I do cook at home.  When you are cooking vegan, you are either very creative or very bored.  I am not fond of standing in the kitchen cutting, slicing, and dicing strange sounding foods that cost loads of money, so I am a boring cook more than a creative one.

And I visit friends occasionally, if that counts.  I do not make them cook tho.  They don't mind seeing me because I can usually solve their pond problems. And I don't bring them food.

We have a house in Mountain View, Arkansas, so frequent trips there coupled with long stays are always on the calendar. Food there is equally boring as here at home.  Same cook.

I write a bunch, but that's more of 'what I do here,' not what I do when I'm not here.  Does playing with our red headed hooligan dog count? Or trying to keep the swimming pool water clear?

The excitement never stops.

Thanks for your visit today. And while I am using my recycled electrons, here's another book plug:

Don't forget my book is on sale at Amazon.


For pond information, join us at pondlady.com








Saturday, March 31, 2012

Slamming the Screen Door

Remember when you were a kid. For me it was in the 40's.  I know that most of you don't even realize the 40's existed, let alone lived through them, so I consider it my duty to give you insights into being a kid during the 'good old days.'

First of all, TV arrived in our little town on Lake Michigan about 1948.  The first one was in an appliance/furniture store window downtown.  The crowds standing outside would have drawn the police today. Maybe then too, but all they would have wanted was to see that miracle of moving pictures on a tiny screen.  When my parents got one, we would turn on the TV, let it warm up for 5 or 10 minutes and then watch a test pattern for hours.  Soon we could watch real programs. Howdy Doody was a favorite of mine.

We played outside after school and on weekends. Didn't make any difference what season it was.  The difference was we wore shoes, socks and boots in the winter.  Probably a jacket too.  When our mothers got sick and tired of us, we were thrown outside and the door was locked behind us. We found neighborhood kids and played games that we made up. Or games that our grandparents taught us, games they probably learned from their grandparents in the Netherlands.

One thing remained constant through our growing up years and even beyond. In the summer the outside door had a screen on it. And that screen door had hinges on one side and a heavy spring on the other, so it would spring closed if you let go of the handle quickly.

For some reason, no child on earth, up to and including today's can close a door without just letting it slam.  So we all heard, "Don't. Slam. That. Door!" each and every time we used it.  To protect the screen doors from early demise, protectors were sold. The were usually metal and had some sort of decoration on them. I have no idea what they cost, but probably lots less than the ones in antique stores today where I found this one:


I look at it and can still hear my mother hollering at us to Stop Slamming the Door.



Thanks for visiting. 

And don't forget my book is on sale at Amazon.




Friday, March 30, 2012

Unemployed

No, not me. I'm retired, but still tap at the keyboard every day.  But, I hired a kid, maybe 25 or so, to do the heavy work in the garden. He did the bed prep and I wanted him to set up the soaker hoses and then mulch the veggies I had already planted.

He had never seen a tomato plant before. For that matter, he had never seen a veggie garden before.  I asked him to put the soaker hoses at the base of the tomato plants.  After he did not move, I realized he had no idea what I was talking about. Did not know what the plant was, what a stem was or why he was doing what he was doing.

Aha, sez me, a teaching moment. I explained what we were doing and why.  Showed him the baby bean plants because the seeds have come up.  Showed him how to plant bean seeds because I don't want all those beans at once, so plant them in stages. I explained that the tomatoes would grow and yield nice red tomatoes, the likes of which could never be found in a supermarket.  Not only did he not know what a veggie garden is, I found out he didn't care.  He had no curiosity whatsoever.  I asked him to bring me a bag of fertilizer.  He brought two bags to me, the only two nearby. One was ant killer, the other fertilizer.  The bag had FERTILIZER written on the side.  He either couldn't read or had no idea what fertilizer was.  None.  I finished the placing of the soakers, the mulching, the fertilizing while he watched and then I sent him home.

And we wonder why folks are unemployed.  I sure know the answer for this particular young man.

Thanks for your visit today.

And don't forget to buy my pond book

Visit us at pondlady.com for all kinds of great garden pond info.


Thursday, March 29, 2012

Finishing the Spring Garden

I have been out in the mildly hot New Orleans spring getting the veggie garden mulched and the irrigation hoses installed.   It has not been done before today because I am a lazy gardener.  And on some days, a very old one.  So instead of laboring over a keyboard inside the house, I have been laboring over raised beds outside. Outside is much more fun and probably more profitable.
Some of the flower garden plants are starting to show off.  They are prone to do that this time of year. It's as if they say, "Hey, you liked the first flower.  Whaddya think of the next 6 or 15?"  Just driving down the streets of our little city of Slidell, La is interesting with all the wildflowers. Wild ageratum makes long blue swatches along the dry roadsides. The sides of the road that are wetter have pickerel rush, the sedges, cannas about to bloom and of course, Louisiana iris by the hundreds.  And it's only just begun. We do suffer a long spell of not much in the heat of summer, but by fall, we are back in full bloom with a whole new set of flowers and colors.  There is not a day in our part of the world when we cannot garden.
Just a taste of what's out there:


Guara

Iris Little Rock Skies

Thanks for the visit this morning.

Visit us at pondlady.com
with all your pond questions

Don't forget to buy my book:







Wednesday, March 28, 2012

Brag, Brag, Brag

Of course, you know that my book was published in mid February.  Here are the Amazon rankings this morning:

Tuesday, March 27, 2012

Advertising Works

If you want folks to buy your product or use your services, you have to tell them where you are and what you do.  That's called advertising and no matter how you do it, you have to do it.   Most of you know that I started and ran businesses all my working life, the last one being building and maintaining ponds.  I had friends who also started businesses during their working lives and those businesses failed. Why? They said they did not have enough money to advertise.  So nobody knew who they were and the business closed its doors.  I also had no money to advertise, but there are so many alternatives.  Back before Twitter, Facebook, Mashable, Tumblr, Pinterest and the multitudes of interactive social media existed, we had to tell people about us in old fashioned ways.  But we advertised.  Some advertised on TV, but wow, was that expensive.  Newspapers were not all that much better.  So how did I tell folks who I was and what I did, especially since building ponds was unheard of unless it was a pond that livestock drank out of. I had to visit nurseries and make them know me, speak to countless garden clubs, hand out business cards, print brochures and beg business places to make a space on their counters for me.  And one can never stop advertising.  You don't see MacDonalds stopping, or Walmart.  If you stop, your customers stop calling, dropping by and buying.

Now we have all of the social media. I don't know if they work for small businesses or not, but I do know that the more people know your name, the more people know your name.

I wrote a book and it was published in early February.  So how are people finding out about it.  I am now intimately acquainted with Twitter, Facebook, Pinterest and other sites.  So is my publisher who tweets daily.  And does lots of it.  My book is in the top 10 of ebooks at Amazon in Landscaping. Is that because it's the best pond book ever written?  I may think so, but that doesn't make it so.  It sells because it's advertised.

You now are aware of the importance of advertising and lots of ways to do it.

And this is one way. You just read an ad for my book. Aren't you just thrilled to pieces?

Buy it. It's on sale right now, but not for long.

A Practical Guide to Building and Maintaining your Pond.


http://www.amazon.com/Practical-Guide-Building-Caring-ebook/dp/B00785EXXA/ref=sr_1_2?s=books&ie=UTF8&qid=1329153290&sr=1-2

Enjoy. And tell your friends.

And find me on twitter



Thanks for visiting today.  I always appreciate it.

Monday, March 26, 2012

A Mixed Bag

I made polenta this morning. In the oven. That way it doesn't bubble and splatter like Mount St Helens all over the stove while you are furiously stirring it.  I wonder what marketer came up with calling corn meal mush polenta.  Same thing.  My parents ate corn meal mush, boiled, fried and any other way my grandmothers could figure out how to cook it.  Now we eat polenta. Nice name. I guess corn meal mush was not elegant enough for today's 'ladies who lunch'. I use slices of it for mini pizza crusts topped with tomatoes, mushrooms and whatever else I have in the house that I might like.

I am a vegan. I know, a dirty word for most of you, but I have been vegan since 1976 and don't see myself eating dead flesh or dairy anytime soon. So vegan I am and vegan I shall remain.  It sure is cheaper at the grocery store and my garden feeds me most of the year.

Speaking of gardens, and we were, weren't we?  The flower garden yielded pleasure this morning.
The walking iris is Marching toward Praetoria (Look it up.)

It should be totally open by tomorrow.

Don't ever discount the common flowers. These are petunias Use lots of them for great splashes of color.

And with dew falling off the calla lily, who could resist taking a picture of it.


If you are looking for pond information, see my website at http://www.pondlady.com

And don't forget to buy my book. Click on the box at the top right of this page.

Thanks for your visit today.




Sunday, March 25, 2012

The Traveling Public

I saw on Facebook this morning that the average person has visited 17 cities.  First of all, they mean the average FB member has been to 17 cities. Even if that is true, that means half of those travelers have never left their front yards.  How can that be?  How on earth does a person live his life and not leave the block he was born on.  I have often said that I only worked to feed my travel addiction. And now that I am not working anymore (unless writing counts), I still travel to more than 17 cities each and every year.  Seventeen states is more like it.  Granted, now that I am umm, 70, I no longer travel on my motorcycle, but wrapped up in a car that takes me where I want to go. And I sleep in a 28' travel trailer.  Can't call that camping, but you sure can call it traveling.
Our favorite places to travel are the great National Parks in the US.  Last fall we traveled from New Orleans to Oregon, stopping at parks from the parks of Arizona and Utah to Yellowstone, Glacier, Grand Teton, back to Rocky Mountain National Park and finally home. I'm not sure, off hand, how many states we traveled through, but it seems to be more than the cities that the average person visits in a lifetime.
Our favorite: Gosh it's hard to pick one. We love the Grand Canyon


Our most favorite:
Rocky Mountain National Park
This is a view from the top of Trail Ridge Road where you can still see a glacier.


Do you travel?  Where to? Tell us about it. And if you don't, why not?


Oh, if you want pond information, see my website at http://www.pondlady.com

And don't forget to buy my book. Click on the box at the top right of this page.

Thanks for your visit today.


Saturday, March 24, 2012

The Weekend has Arrived

And not a moment too soon.  It's time to go to the grocery store. You see, I am retired, but for some reason, I feel the need to add to the grocery store traffic on a Saturday when all the working mothers are there with their screaming children, the fathers who have their kids for the weekend and are valiantly trying to find something to feed them as they have been forbidden to feed them any more fast food and last, all the other folks in wheelchairs and walkers because Saturday's are when their kids can accompany them to the store.  Yeah, so I need to add to all that.
But the garden calls this morning. The sun has returned. About time. So the flowers have their heads up again instead of bowed to the rain and the veggies are growing so fast, you can see them headed for that yellow ball in the sky they have not seen in so long.
That black gamecock iris that was trying to bloom yesterday morning did:

It was definitely worth the wait.  These are the darkest of the Louisiana Irises, almost black and incredibly beautiful.

This guy was out and about after the rain as well.  He evidently was not romantically interested in me as his bright red dewlap was not inflated.  Nor was he afraid of me - same reason.  Part of his tail is missing. Don't worry, he can grow a new one.

Have a wonderful weekend, wherever you are.

Oh, if you want pond information, see my website at http://www.pondlady.com

And don't forget to buy my book. Click on the box at the top right of this page.

Thanks for your visit today.




Friday, March 23, 2012

Rain, Oh, Didn't it Rain!

This is our third day of pounding, crashing, flooding rain. And if you have never experienced a South Louisiana rain, there is no way you can know what I am talking about.  We are talking monsoon. Rain coming down an inch an hour.  Rain that fills up the streets, the drainage ditches, the garden, the yard and your shoes.  Drainage is slow in our 6' above sea level altitude, so we live with squishy shoes for several days after one of our rains.

The plants love it if they survive.
The Black Gamecock Louisiana Iris is hanging in there wanting to open. If the weather clears today, it might make it.

This iris is open but wishes it had a raincoat. Poor thing.

Bottlebrush is resting in the camellias. Just as well or the branches might break from the water weight.

The calla just gets more beautiful.

The beans are up!  That vertical stripe on the left is water next to the raised bed.  Can you see why we grow in raised beds?

As an aside, traffic here doubled yesterday because I added marijuana and cocaine to both the blog and the labels. Shows you what is important to my readers. 


Hey, buy my book.

A Practical Guide to Building and Maintaining a Pond

It's on sale for 99 cents right now and will be for a few more days. Better get it now. And then please write a review.

Thanks for the visit today.





Thursday, March 22, 2012

Blog Traffic

One of the things we bloggers are looking for is traffic.  We start out small and keep typing (Do they still call it that?) until people start reading.  We get tired and stop. We start again and keep hoping.  Did you know that we can track how many people look at what post and when they did that? Well, we can.  My top read post of all time is How to fix a pond leak written way back in 2008.
One of the ways we get people to read, aside from writing great posts, that is, is to put labels on each post so that the post can be found when potential readers do a Google search.  Sometimes labels work, mostly they don't.  I think that I need to change some of my labels to things like 'How to Grow Marijuana for Fun and Profit.'  Or 'Free Cocaine Available here.'
Of course, I don't sell anything here, so readers are not asked to buy when they arrive. Not that much money is made from Blog ads. If you blog long enough, you just might make $8.25 in a year. So if you are blogging for money, I might suggest looking for another job.  Like maybe growing marijuana for fun and profit.

Or you could buy my book and start building ponds for even more fun and profit:

A Practical Guide to Building and Maintaining a Pond

It's on sale for 99 cents right now and will be for a few more days. Better get it now. And then please write a review.

Thanks for the visit today.

Wednesday, March 21, 2012

Well, finally

For days we have been waiting for rain. We have watched the wind blow both from the east and west.  My rain prediction joints have told me every day that it was going to rain soon, but nooooo, no rain.  Evidently today's the day because I can see the rain buffeting the bottlebrush tree.  We do have some garden photos tho.
Asian lily


Morning glories

Check out a follower's blog. Lucy Trowbridge shares her wisdom with us:


Oh, if you want pond information, see my website at http://www.pondlady.com

And don't forget to buy my book. Click on the box at the top right of this page.

Thanks for your visit today.





Tuesday, March 20, 2012

Bottlebrush Tree Announces Spring - LOUD

Spring has officially arrived, but most of us have been enjoying our global warming most of the winter this year.  We even have different USDA planting zones now.  I know that before I retired, I was already planting winter gardens in November, not in October because it was just too hot for pretty petunias and pansies, typical winter color in New Orleans.
But yesterday, in a blaze of glory, our Bottlebrush tree announced that spring is indeed here. Might as well have played a 48 trumpet fanfare and announced it to the world.

See what I mean.



Bottlebrush tree
Wake you right up in the morning, won't it?

Oh, if you want pond information, see my website at http://www.pondlady.com

And don't forget to buy my book. Click on the box at the top right of this page.

Thanks for your visit today.


Monday, March 19, 2012

Spring in the Swamp

We are surrounded by swamps and wetlands here in St Tammany Parish, LA. Yes, we call counties parishes here.  Something about when LA was owned by the French and the church dominated the government, so named regions the same way churches named them. Geez, if political trends continue, we could be reverting to that.  But I digress.
Yesterday, while vacating the house so possible buyers could roam through it, we drove over to the Big Branch National Wildlife Refuge to see what flowers were blooming and what critters were taking advantage of the lovely spring day around here.   The typical critters were taking the sun.
Our toothy friend, the alligator
Red eared slider, taking the sun on a lily pad.

And speaking of lilies
Thousands of them cover any non moving water.  
Closer up they look like this:

Or even like this:

This one is a cow lily. Even with its name, it's a beautiful flower as many of the wildflowers are:
Cow lily closed

Cow lily open

And what would spring be without the ubiquitous wisteria?

I hope spring is going this well in your part of the world.

Oh, if you want pond information, see my website at http://www.pondlady.com

And don't forget to buy my book. Click on the box at the top right of this page.

Thanks for your visit today.









Sunday, March 18, 2012

The Grammar Police

C'mon people.  Please start learning and using good grammar and spelling. We can't understand what you want to say when you use loose instead of lose.  Or their instead of there or they're.  Learn the difference between hear and here.  And fergawd's sake, no more apostrophe esses on the ends of words unless it's a contraction. See: It's. Contraction for it is.  Easy, right?  Well do it then.

Teachers, are you teaching grammar?  Do any of you teach your students about hour and our, affect and effect?  Do you know the difference?

Is it because I write for a living that I object to your bad grammar and spelling? I don't think so. I think it's (see, a contraction again.) because I want to understand what you are writing and I simply cannot do it when I see your instead of you're.  It distracts from what you are saying and makes us look at all your mistakes instead of reading what you have to say.  It also makes us think you really don't know what you are talking about because you don't know how to tell us what you are talking about.

Do you just not care? If you don't care, stop writing.  If you didn't learn, start now.  Read. That's a good way to learn good grammar.

Stop foisting your words on us if you want us to stop laughing at you. Or simply not understand what you are trying to say. Stop writing in code unless the rest of the world uses the same code you do.

End.


Saturday, March 17, 2012

Flowers and Veggies

Most of us who are gardeners don't just have flower beds, we grow vegetables as well.  In my case, I learned from my grandmother in Michigan. She taught me that gardening was not only fun, but what  got picked from it made great dinners and even better could be put up for use later in the year. The Michigan veggie gardening season was much shorter in Michigan than it is here near New Orleans, so we get scads more growing time.  We can plant root and leafy veggies in November and harvest them from December to now.  In fast, this is what I pulled up yesterday.

And just after harvesting a few onions, the green beans, okra and eggplants are now in the ground.  There is no day in any year that a gardener cannot garden in zone 9a.

My new How-to pond book is out. You can buy it by clicking on the box in the top right corner of this page.

Join us at my interactive pond forum
We have a great time, post lots of photos and get many pond problems solved.

Thanks for visiting.